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Post Info TOPIC: Gross miscounduct charges
Anonymous

Date:
Gross miscounduct charges
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Good Day

 

I have just suspended for the following:

Gross misconduct you brought the company into disrepute through display of inappropriate behavior and use of abusive language toward a customer.

Background to the situation we were at the outlet to conduct a promotion and used this opportunity as a team building exercise. (Myself and 6 other team members)

I do agree with the fact that I may have been out of line regarding the abusive language, which was uttered on the spur of the moment and was not in any way whatsoever directed to a particular person or manager at that point in time, my use of language at that time was not to cause harm or irrevocable damage to anyone/or person at that point in time. The language used was due to the situation of the card declining and the manager stating that there was insufficient funds on the card at that point in time, the transgression of the language was really uttered at the situation at the point in time, I would really like to reiterate that the words uttered was at the actual situation and in no way was it directed to a specific person. (Upon investigating and calling the bank, the reason for the decline was the “merchant floor limit was reached”, according to Standard bank customer services center which I called on the 24 May 2016 at approximately 12:10pm). Upon the card declining I also got into a panic as I had no other means of cash or cash reserves on me to settle the bill at that point in time, so I asked the manager for the 4th time as to how we can resolve this as he did not want to call the GM of the store, so I asked to please break the amounts down which I spilt R1500 and R400, it was at that  point that the R1500 went through and hence I spoke to the manager Francios to alert him so we can call Andrew (GM) to explain the situation, if I leave stock (my personal stock I purchased during the day for a function on the weekend) at the outlet until I return with the balance of the cash for the outstanding R400 (This was witnessed by Khomotso) the following day would this be allowed , this statement was also declined with Franscios saying this is not allowed. At this point the Goodfella driver was wanting to leave, as this process was taking time and he stated that they are very busy that particular night, hence I was also under the influence and quite agitated that there was no other options been given to me to settle this bill

Gross misconduct you were dishonest when requesting a customer to falsify a bill for the company expense.  

 

When we entered the venue, I first introduced myself to the manager Francios and also inquired if Andrew will be present for the promotion, that’s when he told me no, Andrew does not work at night. I then met up with Khomotso the Sales Rep for the store and we proceeded to meet with the promoters and their supervisor and we proceeded to chat to them regarding the mechanics for the night and how we wanted every customer to have a Heineken in their hands for the night so they can win instant prizes. In order to do this I placed an order with the bar tender and also chatted to Francios to please keep the “promotional items running on a separate tab or show as a separate line item and the team beers separate as well as and if the team orders anything else can we please show as separate line items and not to put under the Heineken “promotional bill” as I needed to show proof of the number of units that was sold for the night. I then proceeded upstairs to do consumer engagement with the sales rep (Khomotso) and by then the team was seated downstairs and already helped themselves to the “promotional stock”, this then had to be topped up and an additional bucket ordered, during that time with me being away, I’d noticed that the team had ordered rounds of shooters, which I immediately asked the team, who ordered this as this needs to go on a separate bill/I then in the same breathe asked the team to please pay or run a separate bills for the shooters or if they require something else, I don’t think this message was relayed back to the bar tender and waiters hence the confusion as we had more than one waiter serving us. I have witnesses from the team that was present and can attain to the message. Later on that evening both Kavish and Raps proceeded to purchase shooters from their own pocket, Kavish swiped his bank card to prove (FNB sms notification) and Raps paid in cash but has no till slip to prove. By the close of the evening the team ordered waters and softdrinks and I proceeded to confirm if we all booked our Goodfellas, at this point the Goodfellas drivers started to make their way to the outlet to come and collect us. It was at this point that I asked for the bill as I was responsible to make the payment, I waited quite some time before I requested the bill again from the bar tender it was also at this point that the my Goodfellas driver walked in and was waiting for me. I then proceeded to the manager to request for the bill which again took some time to come and I had Marcelle who was nearby and Khomotso passing through to come and say bye as her Goodfellas arrived. Eventually with the bill coming and my Goodfella driver becoming impatient, I pulled out the corporate card to make payment, negligence on my side is that I did not even scrutinize the bill to check for the various line items as discussed earlier on and the no. of units we sold as “promotional stock, I folded all the receipts hurriedly and in a panic and rush, placed this in my wallet so I can safe keep at home in a box until my monthly recon can be performed. I normally wait for my monthly credit card statement to come through from treasury to do my recon and balances of business and personal claims expense. (After placing the receipts here, the only time I went back to view this specific receipt was on Monday the 23rd May 2016 when I received my suspension letter to find out what was on this bill to identify the claims of “falsifying”. Upon looking at the bill the outlet placed all the items under one code: Heineken beer code instead of showing the various items separately so I can show this to the business, I have prior claims with me where I have done this and paid for it accordingly.

I am busy preparing for my hearing on Wednesday and would really appreciate some assistance to provide factual evidence that the bill error was not my doing as I did not request any changes but signed for the total bill and the abusive language was utter at that point and at the situation and not at the manager as stated.

Your assistance on the above matter would be appreciated.

Thanks

 



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